Privacy notice

Who we are

Lintel Ltd ("we", "us") provides a property repairs and compliance platform used by landlords, agents, contractors, tenants and councils in the United Kingdom. Our registered office and Information Commissioner registration number appear in the customer trust portal.

What we process

• Contact details you supply when an organisation invites you (name, email, phone).
• Repair reports and any photos / videos you attach to them.
• Authentication signals: login times, IP address, device user-agent, session lifetime.
• Audit logs of every state change you cause (or that affects you), retained for legal limitation periods.

Why we process it

• Service delivery — running your account and the platform features.
• Legal obligations — housing law, statutory timer evidence, auditing.
• Security — detecting and preventing abuse of the platform.

Roles

For tenancy and repair data we are the processor on behalf of your housing provider (the controller). For your account and the platform's audit and billing records we are the controller.

Your rights

You have the right to access, correct, restrict, port, and (where lawful) erase your data. Where we are the processor, exercise the right via your housing provider; where we are the controller, contact us at dpo@lintel.uk. We answer within 30 days and target 7.

You may also complain to the Information Commissioner's Office at ico.org.uk.

Retention

Records are kept for the legal minimum: housing law typically requires 6 years post-tenancy. Audit logs are retained for the same period. Soft-deleted personal data is anonymised; the audit chain preserves the event with a hash-only reference.

Sub-processors

A current list of sub-processors (payment processor, email sender, SMS gateway, cloud hosting) is in the trust portal. We do not use AI or machine-learning sub-processors.

Contact

Data Protection Officer: dpo@lintel.uk. General enquiries: hello@lintel.uk.