Terms of service
Last updated 2026-05-05.
Who these terms bind
These terms apply to every user of Lintel, whether accessing the web dashboard, the mobile apps, or the JSON API. Organisations sign a separate written contract; these terms apply to the individuals using the service on behalf of those organisations.
Your account
- You are responsible for keeping your sign-in factors private.
- Sessions expire automatically; we revoke compromised sessions on request.
- Sharing accounts violates these terms; create a separate account per person.
Acceptable use
You may not use Lintel to harass, defame, or threaten any person; to upload illegal content (including child sexual abuse material, which is automatically detected and reported per UK law); to impersonate another user; or to interfere with the service.
Service availability
We target 99.9% availability for the web service excluding scheduled maintenance, and 100% accuracy on statutory timer calculations. Real numbers are reported quarterly in the trust portal.
Liability
Lintel is a tool for compliance; it does not replace your statutory duties as a landlord, tenant, contractor, or council. We are not liable for missed obligations that the platform also flagged. Caps are set in your organisation's contract.
Termination
You may close your account at any time via the dashboard or by contacting your housing provider. Organisations cancel via the account manager listed in their contract. Post-termination data access continues for 90 days; export is always available.
Governing law
These terms are governed by the laws of England and Wales, with exclusive jurisdiction in the courts of England and Wales.